LockSense

Legal

Privacy Policy

Effective Date: January 1, 2024 — Last Updated: January 1, 2024

LockSense ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (locksense.com) or contact our support team.

01.Information We Collect

  • When you contact us via the website form or email, we collect your name, email address, and the content of your message.
  • We do not collect payment information directly — all purchases are processed through Amazon's secure platform.
  • If you use the LockSense mobile app, we may collect device identifiers, app usage data, and lock access logs to provide core functionality.

02.How We Use Your Information

  • To respond to your support inquiries and warranty claims.
  • To improve our products, services, and website experience.
  • To send important product updates or safety notices if you have opted in.
  • We do not sell, rent, or share your personal data with third parties for marketing purposes.

03.Data Storage & Security

  • Your data is stored on secure servers with industry-standard encryption (TLS/SSL).
  • Access to personal data is restricted to authorized LockSense team members who require it to perform their duties.
  • We retain contact form data for up to 24 months, after which it is securely deleted.

04.Cookies

  • This website uses minimal, essential cookies to ensure basic functionality.
  • We do not use advertising cookies or third-party tracking pixels.
  • You can disable cookies in your browser settings at any time without affecting core website functionality.

05.Your Rights

  • You have the right to request access to the personal data we hold about you.
  • You may request correction or deletion of your data at any time by contacting us at privacy@locksense.com.
  • If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR).

06.Third-Party Links

  • This website contains links to Amazon.com and other external sites. We are not responsible for the privacy practices of third-party websites.
  • We encourage you to review the privacy policies of any third-party sites you visit.

07.Changes to This Policy

  • We may update this Privacy Policy from time to time. The most current version will always be available on this page with the effective date noted below.
  • Continued use of the website following any update constitutes acceptance of the revised policy.

08.Contact

  • For any privacy-related questions or requests, please contact our Data Privacy team at: privacy@locksense.com