Customer Support
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Find manuals, installation guides, FAQs, and direct support for your LockSense product.
Step-by-Step
Installation Video Guides
4:32
How to Install ProGuard X1 Deadbolt
3:14
Pairing Your Lock with the LockSense App
5:01
Setting Up Fingerprints & PIN Codes
6:48
Installing the BoltMax B3 Exterior Lock
Answers
Frequently Asked Questions
Still have questions? Contact our support team — we respond within 24 hours.
Your Protection
18-Month Limited Warranty
LockSense warrants all products against manufacturing defects in materials and workmanship for a period of 18 months from the date of original purchase on Amazon.
What is Covered
- Defective electronic components (keypad, fingerprint sensor, motor)
- Manufacturing defects in the lock body and hardware
- Firmware issues that affect core functionality
What is NOT Covered
- Damage caused by improper installation or misuse
- Normal wear and scratches from daily use
- Water damage on non-weatherproof models
- Battery damage or leakage
How to Claim
Email us at warranty@locksense.com with your Amazon order number and a description of the issue. We will respond within 48 hours with next steps.